Decouple creative growth and hosting effort
However, as the success grew, so did the administrative overhead of hosting customer projects. “After more than a decade, the different providers and infrastructures began to slow us down,” reports co-founder and CEO Hendrik Rump.
If a customer reports that the online store is running slowly, for example, a complicated troubleshooting process begins: Which hoster is running the affected servers? Or are they located at the customer’s site? Is the application managed by an external service provider? Who needs to be contacted and who needs to take action?
The need for agencies like Quantumfrog to largely automate hosting and IT management tasks and keep them as simple as possible is correspondingly great.
But the cloud market offers hardly any suitable offers for medium-sized service providers: “Standard packages from hosters are either too small or far too large. Instances quickly reach their performance limits or cause high costs due to unused resources,” explains Rump. It is true that the public clouds of the large hyperscalers offer full flexibility. “But everything is far too complicated. As a creative agency, we lack the expertise to optimally manage customer infrastructures on these platforms,” says Rump.
For the online store of the customer Meinmarktstand.de, Quantumfrog was looking for a public cloud that automatically adjusts the required IT capacities to the current demand and makes controlling cloud instances simple and clear, without unnecessary ballast. The customer also values high data protection standards and German server locations. The online store and database should be redundant for maximum availability and an optimal user experience.
Standard packages from hosters are either too small or far too large. Instances quickly reach their performance limits or cause high costs due to unused resources.
– Hendrik Rump
The project had already started at the beginning of 2020, but the previous provider offered neither the desired level of automation nor the flexibility in accessing IT resources. In 2022, Quantumfrog therefore decided to switch to the public cloud from gridscale. The platform’s ease of use already paid off during the migration: “When we gave our go-ahead on Friday, all customer systems had been moved less than a week later. We couldn’t have done that with any other provider,” says Managing Director Rump.
As with other projects, Quantumfrog is working with a managed services provider on Meinmarktstand.de to maintain and monitor customer systems in the cloud. “Unlike the complex US clouds, gridscale simplifies the division of labor with IT partners quite significantly,” says Rump. For example, in addition to the clear dashboard, the platform offers its own client management for different customer instances.
Clearly manage cloud clients for customer projects
“Other hosting providers or IT service providers usually don’t allow access to the backend in managed services, otherwise you have to take care of everything yourself,” says Rump. “In gridscale’s cloud, we can flexibly decide whether and to what extent customers control their systems themselves. The user interface is so simple that service providers, our team and our customers can quickly find their way around,” says Rump. The agency creates future customer instances via the partner panel and thus always has a clear overview of the infrastructure operation of various projects.
gridscale’s public cloud is much clearer and easier to use than the big platforms and still offers all the functions we need as an agency.
– Hendrik Rump
In practice, the new public cloud provides effective relief for Quantumfrog: “Our cloud scales the IT resources for the store database fully automatically. The customer benefits from high availability during peak loads and at the same time sees that he only pays for the performance he actually calls up.”
It is particularly important to the agency that it has a fixed contact person for all questions about the cloud: “We appreciate the very personal support from gridscale. The German support is pleasant and important to us. The interaction with the managed services provider, which gridscale arranged for us, also works out perfectly,” emphasizes Rump.
The decision-makers at Quantumfrog see the gridscale platform as an opportunity to consolidate the infrastructure side of their business. “With partners like this behind us, we are now tackling the virtualization of our system landscape and making our development processes even more agile,” says Rump. “This gives us the freedom to focus on our strength as an agency: developing creative solution.”
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