Cloud strategy for system houses: flexible & solution-oriented

Information and Communications Technology

KOMSA is one of the largest German distributors and service provider for information and communication technology, with 1,450 employees, more than 20,000 trade partners and around 250 manufacturers and network operators. KOMSA offers products, sales, marketing and services in B2C and B2B business.

We’ve seen it all before, dusted. We really liked the way gridscale ticks. The approach was quite different from what we had learned.

Thomas Heidbreder, Head of Cloud Sales & Services, KOMSA AG

KOMSA is one of the largest German distributors and service provider for information and communication technology, with 1,450 employees, more than 20,000 trade partners and around 250 manufacturers and network operators. KOMSA offers products, sales, marketing and services in B2C and B2B business.

The KOMSA assortment includes more than 26,000 products from the digital world, including numerous private labels. The company ensures delivery logistics with more than 2.3 million shipped packages per year and carries out more than 500,000 repairs of smartphones and tablets. In addition, the company provides training, sales support measures and guarantees third level support for complex technological challenges. In the course of the current KOMSA sets trends towards more Cloud Products increasingly also on virtualization solutions.



For a value-added distributor like KOMSA, the demands on an IT infrastructure are high. In the course of further developing its own cloud strategy, especially in indirect business, the company therefore looked for an alternative infrastructure partner with a multi-client capable and cost-transparent reseller platform. The aspects of security and data protection still play an important role for the system houses supported by KOMSA. “In the past, we used to use only small cloud services like Office 365,” explains Thomas Heidbreder, Head of Cloud Sales & Services, “but the The question was always, how do we handle our own data center capacities? Of course we think about that, how we can provide appropriate services.”

Wanted: A flexible partner for customized cloud offerings

For the expansion of KOMSA’s cloud capacities the cooperation with an alternative Cloud provider with white label option just about to start. To the market chances of such a cooperation in the best possible way. Two selection criteria were particularly important for KOMSA: solution-oriented flexibility, in order to implement tailor-made cloud infrastructures for customers, and a partner-like relationship, in order to realize these solutions quickly and to operate them smoothly. “We want to have the possibility to create individual solutions for our customers, which are not standard and come off the shelf,” says Heidbreder




For Thomas Heidbreder the contact to gridscale a very positive experience right from the start, both in terms of in terms of personal contact as well as technological expertise. “We’ve been there, dusted.” he remembers. “We really liked it then, how gridscale is ticking. The approach was very different from what we had learned.” The points that ultimately determine for gridscale includes, for example, gridscale’s use of deep learning algorithms developed in-house, in order to detect possible performance problems in advance identify and anticipate remedial action. “The promise of 100% reliability has already given us impressed.” A special feature of gridscale for KOMSA was the uncomplicated and partnership-based approach. “The fast and solution-oriented communication with the developers of gridscale is still today an essential characteristic of cooperation,” emphasises Heidbreder. “The is one of the important benefits of this partnership for us.

The gridscale Partner Panel: the simple and transparent reseller cloud

For many system houses, cloud solutions are always another new area. Especially the simplicity and user-friendliness of the Partner Panel is therefore very important for Heidbreder importantly: “With gridscale we found a reseller solution, which can be explained to the system houses well and demonstrate.” Set up, set up and scale of a server are a matter of just a few clicks. “The Partner Panel is certainly something that convinces us has,” says Heidbreder. “You can also quickly give …to a partner who is not from the IT infrastructure business.” Further plus points of the gridscale platform lie in clear presentation of the consumption of resources and in the to-the-minute accounting of the daily costs. Ideal for a distributor like KOMSA is also the possibility of using configurable Add limits and approvals to templates for different customers and pricing models. “This is especially important in a resale model,” explains Heidbreder and praises the customer-friendly implementation: “This can be managed very well, simply on Surface. That’s really good.”

Highly flexible and data secure cloud environment

gridscale allows KOMSA’s IT specialists a development flexibility and performance-based cost structure, which the data centers of most hyperscalers cannot offer. Even conventional solutions like VMware proved to be relatively expensive and inflexible for many applications. From this the reason is that it is part of KOMSA’s cloud strategy to develop customer-specific solutions based on the gridscale infrastructure, which pay off for the system house and distributor. Especially in the case of network configuration, it is advantageous for a superordinate distributor that various clients can be linked to the Partner Panel. This opens up additional possibilities for the service provider business. Even after the introduction of the EU data protection basic regulation, the topic of security is a frequently requested aspect for German system houses when choosing a cloud solution. KOMSA can meet these requirements with the gridscale cloud. The German certified high-security data centers with georedundant data storage cover all necessary legal framework reliably.


Virtualized infrastructures are being used by more and more companies and system houses used to to avoid the disadvantages of rigid on-premises solutions. Therefore, the partnership with gridscale is for KOMSA a central component of a future-oriented reseller Cloud strategy. Decisive arguments were the flexibility for customers and developers, the innovative multi-client capable partner panel, a reliable reliability and the transparent cost structure. But just as important as the technological and financial topics is the partnership character the cooperation between KOMSA and gridscale.

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