Fact sheet

Stand: January 2021

gridscale fact sheet

PRODUCT

• BillingPay-Per-Use (per minute)
• Free Try & BuyYes
• Technical requirementNone
• Organizational requirementNone
• Setup/AdministrationIntuitive GUI ( Easy / Expert Panel) or open RESTful API or CLI
• ScalabilityLoad Balancing, Hot-plug technology, Live scaling, Peak balancing, Auto scaling
• Onboarding/MigrationSupport by gridscale transition team
• Reseller capabilityPartner programs & white label options
• ProvisioningAutomated provisioning in real time

Equipment

• Storage1 GB – 1 PETABYTE
• Snapshots20 per storage, 100 per contract
• RAM per VM1 GB – 730 GB
• CPU-Kerne pro VM1 CPU – 64 CPUs
• Private connectionPrivate CompanyConnect
• AutomationForeman Provider, Terraform Provider, Kubernetes, Ruby Fog Gem, Go SDK, Python SDK, Node Lib
• Platform ServicesRelational databases, Key Value Stores, Load Balancer
• Other ServicesSnapshots, Firewall, Managed Kubernetes
• NetworkIPv4 & IPv6, Multi Carrier Connectivity
• BackupBackups, Snapshots, Archiving in Object Storage

TECHNOLOGY

• VirtualizationBare-Metal Virtualization ( KVM Hypervisor)
• EncryptionEncryption at Rest, TSL / SSL
• Client separationAt hypervisor, storage and network level
• PortabilityAPI Documentation, No vendor lock-in, Support for data take-out, Terraform provider
• Storage technologyDistributed SSD Storage in 3 storage classes, Rocket Storage, Object Storage
• Enterprise hardware fromHPE, Super Micro, Samsung, Intel, Juniper, Cisco

SECURITY

• Data centersFrankfurt, Germany (e-shelter), Lucerne, Switzerland (hosttech)
• ClassificationTIER III
• Connectionvia DE-CIX Direct Access and Multi-Carrier-Connect
• Data center certificationISO 27001, ISO 9001, ISO 50001, ISO 22301, ISO 20001
• Geo redundancyMulti-DC operation, different availability zones (Multi Location)
• Data protectionConformity with DSGVO/GDPR and strict compliance requirements
• Data securityBuilt-in Firewalls, Secure Private Networks, Identity Access Management, 2-factor authentication, Encryption at Rest
• ReliabilityRelease Management, Cross-system redundancy concepts
• CertificationISO 27001, ISO 27018, gridscale Trusted Cloud Certification by the BMWi

SERVICE & SUPPORT

• SLA Availability commitment100%
• Maximum Allowed downtimeNone
• Service times24/7 failure, 10/5 customer service
• Reaction timeMax. 15 minutes (critical fault)
• SupportPersonal contact, Smartguide, Video tutorials, How-tos, Release notes, Documentation
• Contract periodNone
• Term of CancellationNone. Can be cancelled at any time effective immediately
• IT Service ManagementEstablished processes (SOPs), ITIL Certified
• Auditing At any time by customer or third party
• Exit/Data repatriationContractually Binding
• JurisdictionGerman contract law, place of jurisdiction Cologne