Fact sheet

Stand: July 2020

gridscale fact sheet

PRODUCT

• BillingPay-Per-Use (per minute )
• Free Try & BuyYes
• Technical requirementNone
• Organizational requirementNone
• Setup/AdministrationIntuitive GUI ( Easy / Expert Panel) or open RESTful API
• ScalabilityLoadbalancing, Hot-plug technology, Live scaling, Peak balancing, Auto scaling
• Onboarding/MigrationSupport by gridscale transition team
• Reseller capabilityPartner programs & white label options
• ProvisioningAutomated provisioning in real time

FEATURES

• Storage1 GB – 1 PETABYTE
• SnapshotsAny number
• RAM per VM1 GB – 730 GB
• CPU-Kerne pro VM1 CPU – 64 CPUs
• Private connectionPrivate CompanyConnect
• AutomationForeman Provider, Terraform Provider, Kubernetes, Ruby Fog Gem, Go SDK, Python SDK, Node Lib
• Platform ServicesRelational databases, Key Value Stores, Object Storage, Load Balancer
• Additional ServicesSnapshots, Cloud-Firewall, Managed Kubernetes
• NetworkIPv4 & IPv6, Multi Carrier Connection
• BackupSnapshots, Archiving in object storage

TECHNOLOGY

• VirtualizationBare-Metal Virtualization ( KVM Hypervisor)
• EncryptionEncryption at Rest, TSL / SSL
• Client separationAt hypervisor, storage and network level
• PortabilityAPI documentation, Cross-cloud integration, No vendor lock-in, Support for data take-out, Terraform provider
• Storage technologyDistributed SSD Storage in 3 storage classes
• Enterprise hardware fromHPE, Super Micro, Samsung, Intel, Juniper, Cisco

SECURITY

• Data centersFrankfurt, Germany (interxion & e-shelter)
• ClassificationTIER III
• Connectionvia DE-CIX Direct Access and Multi-Carrier-Connect
• Data center certificationISO 27001, ISO 9001, ISO 50001, ISO 22301, ISO 20001
• Geo redundancyMulti-DC operation, different availability zones (Multi Location)
• Data protectionFull conformity with DSGVO/GDPR and strict compliance requirements
• Data securityBuilt-in Firewalls, Secure Private Networks, Identity Access Management, Two-factor authentication, Encryption at Rest
• ReliabilityRelease Management, Security patches, Multi-level redundancy concepts
• CertificationISO 27001, ISO 27018, gridscale Trusted Cloud Certification by the German Federal Ministry of Economics and Energy (BMWi)

SERVICE & SUPPORT

• SLA Availability commitment100%
• Maximum downtimeNone
• Service times24/7 failure, 10/5 customer service
• Reaction timeMax. 15 minutes (critical fault)
• SupportPersonal contact persons, Smartguide, Video tutorials, How-tos, Release notes, Documentation
• Contract periodNone
• Cancellation option customerImmediately at any time
• IT Service ManagementEstablished processes (SOPs), key employees ITIL certified
• Auditing At any time by customer or third party
• Exit/Data repatriationContractually regulated in detail
• JurisdictionGerman contract law, legal domicile Cologne