FAQ - General Help

What forms of payment do you accept?

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We accept VISA, MasterCard, PayPal and SEPA direct debit. On request we offer payment on account.

When and how are payments made?

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We will collect the outstanding amount after one month from your deposited means of payment. You can view your current consumption at any time in the panel under “Usage”.

Where can I download my invoices?

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In the panel at the top right under “Billing” you will find your invoices as PDF.
Here you can also enter an e-mail address to which we will send your invoices automatically.

When will my voucher be charged?

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Your voucher will be credited directly to your user account and will be taken into account during the next billing process. Unused credit is automatically charged in the following invoices and does not expire.

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