FAQ - Account

Can I invite friends?

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Take the opportunity and recommend us to others. With the campaign “Friends Invite Friends” we thank you and your friend with a 10€ voucher.
The amount will be credited as soon as the referred friend has received his first invoice for at least 25€.

How do I cancel my account?

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Too bad you want to leave gridscale.
If you no longer have any use for your account, you can simply remove all resources in the panel. As long as you have not reserved any resources, there are no fees for you.
If you really plan to leave us, please remember to delete storages and IP addresses as well as your server.
Inlinks zu Storage und IP löschen

We want to continuously improve gridscale! We would be happy if you tell us why you want to leave gridscale. Just send an e-mail to marketing@gridscale.io.

I have forgotten my password – how do I get back into my gridscale account?

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Use the forgotten password function at https://my.gridscale.io/Access/recover.
We will send you a magic link to your stored e-mail address. With this temporary and only once valid link you can log in directly into the panel and then change your password under Settings.

By the way: You can also use the function without resetting your password. This is useful, for example, if you are sitting at an untrusted computer and only want to log in to gridscale once without using your password.

How can I change my e-mail address?

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In the panel at the top right under “Settings” you can change your e-mail address.

How do I change the language setting for my account?

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In the panel at the top right under “Settings” you can change the language.

How do I enable the 2-factor authentication?

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2-Factor Authentication can be activated in the panel under Settings.
For setup you enter a device name and then scan the barcode with a 2-factor application. We recommend the Google Authenticator app.

Can I add additional users to my account?

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Yes, you can add additional users with and without admin rights for your account in the panel under Settings > User Management.

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